improve complex and custom integrations Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working... or similar to ship working solutions (this may be in personal projects) Experience as an admin for Jira, Zendesk, Asana...
and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary Contribute... to ship working solutions (this may be in personal projects) Experience as an admin for Jira, Zendesk, Asana or other similar...
and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well... through Zendesk, phones, emails, and live chat channels. Take ownership of support cases ensuring accurate diagnosis...
and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well... through Zendesk, phones, emails, and live chat channels. Take ownership of support cases ensuring accurate diagnosis...
using Zendesk and other support tools. Create reports to share with senior management for insights into frequent issues... without dropping the ball Comfortable working with support tools such as Zendesk, and able to quickly learn new systems...
, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Ensure..., and customer relationship management tools (JIRA, ServiceNow, Zendesk) Basic troubleshooting skills with a solid understanding...
of operational experience on a chatbot platform. Intercom preferred; Zendesk AI, Ada, Live Person or Drift accepted. · Experience... of reports from platform data. · Structured knowledge base management (Intercom Articles, Zendesk Guide, Notion, Confluence...
