of tools and workflows, including OneHub/FPS and Zendesk, helping drive efficiency across the function. Responsibilities 🤘... troubleshooting and insight generation Contribute to the optimisation of OneHub/FPS and Zendesk, including workflows, configuration...
& Escalation Management Proactively oversee the Zendesk queue, ensuring SLAs are consistently met and stepping in on critical... is documented and shared, maintaining a robust Zendesk knowledge base, debugging guides, and external documentation Operational...
team: scoping each deployment, designing integrations with their helpdesk and workflows (Zendesk, HubSpot, Salesforce.... Fluency with CRM and support tooling (Salesforce, HubSpot, Zendesk, Intercom, Freshdesk) and the modern AI tools your team...
their continued engagement. Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency... workflows Comfortable using systems like Zendesk or similar tools Tech-Comfortable Mindset Ability to guide less tech...
Northern Ireland - Welwyn Garden City, Hertfordshire
Thu, 02 Jul 2026 01:15:09 GMT
Incident Operations: Leverage platforms such as Zendesk and xMatters to orchestrate complex incidents, ensuring disciplined... Tooling Mastery: Strong experience with incident management platforms such as Zendesk and xMatters, ensuring structured...
of interactions in support systems (e.g., Intercom, Zendesk) Support internal teams with insights on client feedback and common pain... Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) Exposure to CRM tools and customer workflows Basic...
