Job Summary: JOB DESCRIPTION – Lead Zendesk Systems Engineer Location: Manchester, United Kingdom (hybrid... contact center platforms such as Zendesk and Five9. Establishing standards and guardrails for business administrators...
of interactions in support systems (e.g., Intercom, Zendesk) Support internal teams with insights on client feedback and common pain... Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) Exposure to CRM tools and customer workflows Basic...
and social media channels via Zendesk platform. · Liaison with all stakeholders, 3rd party vendors, ride operators, Royal Parks... with seamlessly and promptly to meet PWR/MARI SLA’s. · Ensure consistent and efficient logging and management of Zendesk help...
. Qureight runs on a small number of critical internal systems – Box, Zendesk, JIRA, HiBob, and Pipedrive. These are currently..., and manipulation. Customer support tooling. Configure Zendesk AI features (knowledge base, FAQs, agentic/assisted chat) to help the...
. What You'll Do Frontline Support Own UK phone and email support during UK business hours and resolve Tier 1 tickets in Zendesk... (Zendesk and HubSpot preferred). UK based, able to cover UK business hours with occasional overlap with the North American...
platform. Customer service experience; on the telephone and answering emails and using CRM systems, Zendesk would be ideal... experience required: Customer Relationship Management (CRM): Experience of using Zendesk (ticketing routing, macro management...
. Supporting marketplace ticket management through Zendesk and other relevant systems. Assisting with the onboarding and setup... using marketplace or support platforms such as Mirakl, Zendesk or Power BI would be advantageous, but is not essential. The...
, and procedures. Maintain and update the customer-facing Help Centre and Zendesk Knowledge Base to ensure content is accurate, clear... and performance reporting. Experience using Zendesk, including: Reporting Workflow configuration Knowledge base management...
Operations Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include... Global Collaboration Work with Global Zendesk administrator in order to design and implement chatbot experiences Work...
